Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders.
How long does it take to process my order?
Orders are processed within 1-3 business days (Monday-Friday).
What is the order cut-off time for same-day processing?
Orders placed before 12:00 PM (GMT+01:00) Central European Standard Time (Stockholm) will be processed the same day. Orders placed after this time will be processed the next business day.
How long is the shipping time?
Once shipped, orders typically arrive within 4-6 business days.
What is the total Delivery Time?
Total Estimated Delivery Time: 5-9 business days (handling + transit).
How can i track my Order?
Once your order has been processed and shipped, you can track its progress through our tracking portal on our website. Simply enter your tracking number to get real-time updates on your shipment’s status. Visit our tracking page for more details.
Which shipping carriers do you use?
We partner with PostNord and DB Schenker to ensure reliable and timely deliveries.
Order Changes & Cancellations
Can I change my shipping address after placing an order?
If you entered an incorrect address, please contact us immediately at support@marivohome.com
We can update the address before your order has been shipped. Once dispatched, changes are not possible.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped.
If your order has already been dispatched, our Refund Policy will apply.
To request a cancellation, contact us at support@marivohome.com as soon as possible.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your order.
The item must be unused, in original condition, and with all packaging and tags intact.
Who pays for return shipping?
- If the return is due to a change of mind, the customer is responsible for return shipping costs.
- If the product is defective or incorrect, we cover the return shipping cost.
How do I request a return?
To start a return, contact us at support@marivohome.com with your order details. Once approved, we will provide return instructions.
When will I receive my refund?
Once we receive and approve your return, your refund will be processed within 7 days.
The refund will be issued to your original payment method.
What if I haven't received my refund after 7 days?
If your refund hasn’t arrived within 7 days after approval:
- Check with your bank or payment provider, as processing times may vary.
- Contact us at support@marivohome.com for assistance.
Damaged or Incorrect Items
What should I do if my order arrives damaged?
If your package arrives visibly damaged, we recommend refusing delivery and notifying us immediately.
If you have already accepted the package and discovered damage, please contact us at support@marivohome.com with photos as soon as possible.
What should I do if I receive the wrong item?
If you receive an incorrect item, please reach out to us at support@marivohome.com and we will arrange for a replacement or refund.
Need More Help?
We're here to assist you. Contact us anytime.
Website name: Marivo Home
Company name: We Innovate Ecom AB
Address: Grafikergatan 27B, 802 58 Gävle, Sweden
E-Mail: support@marivohome.com
Contact Form: Contact Us
Phone: +46 72 039 74 17
Company number: 559506-4840
TAX Number: SE559506484001
Customer service: We respond within 24 hours and look forward to assisting you.