Refund policy
Return and Refund Policy
Last updated: October 2026 Store: marivohome | Website: marivohome.com
Overview
At marivohome, your satisfaction is the core of everything we do. We aim to deliver products you love, and if your purchase doesn’t meet your expectations, we’ve made the return and refund process straightforward and fair. This policy applies to all customers in the United States and United Kingdom, and aligns with Shopify platform standards and US consumer protection regulations.
Return Eligibility
- You may initiate a return request within 30 calendar days from the date your order is delivered.
- Returned items must be in unused, unaltered condition, with all original tags, packaging, and accompanying accessories intact.
- A valid proof of purchase (order number, confirmation email, or digital receipt) is required for all return requests.
- Final sale items, personalized/custom-made goods, intimate apparel, hygiene products, and digital gift cards are not eligible for return or exchange.
How to Request a Return
- Send an email to our customer support team at yvgokewx@outlook.com with your order number and a brief explanation of your return reason.
- Our support team will review your request within 2 business days, and issue a Return Authorization (RA) number along with the official return shipping address if approved.
- Securely package the items, place the RA number visibly on the outside of the package, and ship it back to the provided address.
- Upon receipt and inspection of the returned items, we will process your refund or exchange.
Refund Details
- Approved refunds will be credited back to your original payment method.
- Refund processing takes 3–7 business days after we complete inspection of the returned item.
- Note that your bank or card issuer may take additional time to post the refund to your account, which is outside our control.
- Original shipping fees are non-refundable, unless the return results from our error (wrong item shipped, product defect, or shipping damage).
Shipping & Duty Terms
- All orders over $30 (USD) qualify for free standard shipping to addresses in the United States and United Kingdom.
- Customers are not responsible for any import taxes, customs duties, or additional clearance fees. All applicable charges are included in the final price displayed at checkout.
- For returns due to customer preference (size exchange, style change, change of mind), return shipping costs are the customer’s responsibility.
- For returns caused by seller error, we will cover all return shipping costs and provide a prepaid shipping label.
Exchanges
Exchanges for the same item in a different size or color are available, subject to current inventory levels. If the requested replacement is out of stock, we will issue a full refund to your original payment method instead.
Damaged or Defective Items
If your order arrives damaged or the product is defective, please contact us within 7 days of delivery with clear photos of the item and original packaging. We will arrange a free return, replacement, or full refund at our discretion.
Contact Us
For questions about our Return and Refund Policy, reach us at: Email: yvgokewx@outlook.com Address: 77 Murray Avenue, Graceton, PA 15748, United States